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Timepiece exchanges receive 100% credit towards a future purchase unless the watch is a special order or custom order item. All refunds, straight returns, and order cancellations will be subject to a 10% restocking fee. No exceptions. Credit card fees will not be refunded.
Returns and exchanges are not permitted, and will be refused, if the timepiece has been used, worn, or altered from its original condition in any way (including engraving, sizing or the removal of links, tags, etc).
Special order and custom order items, and deposits for special orders, are not returnable and are not refundable under any circumstances. Charges and payments for watch repairs or servicing are for the work performed and are not refundable. All service or repair work is warranted for one year from the date of service.
A return authorization from Lussori is required prior to returning any merchandise. Return authorizations must be requested within 14 days of the date of delivery and must include a Return Authorization Number. Any return not having a Return Authorization Number will be refused.
Your refund will be processed as soon as we have received and accepted your returned item. Upon receiving your return, the item will be inspected by one of our Graduate Gemologists to confirm that the original item has been returned and that it is in acceptable condition. Be aware that worn or damaged items or those that have been engraved, or altered in any way will not be accepted for return. Furthermore, return packages which do not display a Lussori RA# (Return Authorization Number), which are improperly packaged, or are uninsured will be refused upon receipt.
To properly return an item to Lussori, please do the following:
1. Notify Lussori of your intent to return your item by calling 1-800-241-9807. You will then be given a Return Authorization Number to write on the outside of your package.
2. Pack up your item for return including the original jewelry or watch box and all paperwork (including diamond certificates, and/or watch papers. There is a $250 replacement fee for lost or damaged watch papers).
If you are sending your item via FedEx or UPS, please address the package to:
Lussori
7th and San Carlos
Carmel, CA 93921
If you are sending your item via the US Postal Service, please address the package to:
Lussori
PO Box 5995
Carmel, CA 93921
3. Insure the package for the full selling price (minus taxes and shipping charges). Please check with your selected mail carrier ahead of time to make sure that they will allow you to insure your shipment for the full value. If you do not insure the item for the full selling price, Lussori will not accept the shipment.
If you have any questions regarding our return policy, please feel free to contact us at 1-800-241-9807.
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